Job Description

Job Description

Job Description

About Us

One Source separates itself from the competition by focusing exclusively on the hospitality sector. Through continual investment in our people, our technology, our processes, and our culture of accountability, we deliver exceptional service valued by elite clients across the country.  

What we Offer:

• Payrate: $22.00hr   

• Weekly Pay  

• Benefits Packet: Health, Dental, PTO  

• Growth Opportunities    

Position Summary

One Source is seeking friendly, dependable Guest Request Runners to join our team at The Ritz Carlton in Truckee, CA. As a Guest Request Runner, you'll be the go-to person for guest requests, quickly delivering the items and assistance guests need to feel comfortable and well cared for. Providing prompt, professional, courteous service every step of the way.  

Responsibilities

• Respond promptly to guest requests received by radio, phone, or the front desk and deliver items directly to guest rooms  

• Deliver requested items such as extra towels, linens, pillows, blankets, toiletries, irons, and other amenities  

• Set up and remove rollaway beds, cribs, and other requested equipment  

• Provide quick-turn service for guest requests, including supplying fresh towels, linens, or toiletries and removing used items  

• Prioritize and track multiple requests to ensure each one is completed in a timely manner  

• Greet guests with a warm, professional manner and confirm their needs are fully met  

• Communicate request status, delays, and completed deliveries to the front desk and housekeeping leadership  

• Report maintenance concerns, damages, lost-and-found items, and safety hazards  

• Pick up items from guest rooms upon request, including used linens, towels, and trash  

• Complete requests within established response-time and quality standards  

• Follow all safety procedures, chemical-handling requirements, and company policies  

• Support additional housekeeping duties as assigned  

Qualifications

• Previous hotel, resort, timeshare, or guest service experience  

• Excellent customer service and communication skills  

• Ability to work independently, prioritize tasks, and respond quickly to requests  

• Ability to stand, walk, bend, kneel, reach, push, pull, and lift throughout the shift  

• Ability to lift and carry up to 30 pounds and move rollaway beds and cribs  

• Open availability, including weekends and holidays  

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

One Source is an E-Verify Employer 

The Housekeeping Runner's duties are not limited to the responsibilities outlined in this job description. Management reserves the right to assign additional tasks and duties as needed to support operational requirements. 

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